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Refund Policy

Last updated: 10-Sep-2024

We strive to ensure that all our students have a rewarding experience with our digital marketing courses. However, we understand that there may be circumstances where a refund is necessary. Please review our policy carefully to understand your rights regarding refunds.

1. General Refund Terms

We offer a 7-day money-back guarantee on all our courses under specific conditions. Refunds will only be issued if the request is made within 7 days of the purchase date, and less than 20% of the course content has been accessed.

2. Eligibility for Refund

  • Full Refunds: You are eligible for a full refund if you submit a refund request within the first 7 days of purchase and have accessed less than 20% of the course material.
  • Partial Refunds: Refunds are not issued for courses that have been completed or for more than 20% access. We may, at our discretion, offer partial refunds for special cases such as technical issues or dissatisfaction, provided they are well justified.
  • No Refunds: No refunds will be provided after the 7-day period or if more than 20% of the course has been accessed.

3. Process for Requesting a Refund

To request a refund, please follow these steps:
  1. Contact Us: Email us at [your email address] with the subject line “Refund Request – [Course Name].” Please include your order number, date of purchase, and the reason for requesting the refund.
  2. Response Time: We will review your request and respond within 3-5 business days.
  3. Refund Approval: If your request is approved, the refund will be processed to the original payment method within 7-10 business days.

4. Refund Exclusions

  • Non-Refundable Services: One-on-one mentorships, consultations, or any personalized services are not refundable after delivery.
  • Promotions and Discounts: Courses purchased at a discounted rate during sales or promotions are not eligible for refunds.
  • Third-Party Platforms: Refunds for courses purchased through third-party platforms (e.g., Udemy, Coursera) must be handled directly through their refund policies.

5. Course Cancellation by Us

If we cancel or reschedule a course, you are entitled to a full refund, or you may choose to transfer to another course at no additional cost.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@pradeepkarki.com
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